Cancellation and Refund Policy

OneFocus is a digital subscription service. This policy explains how to stop renewal and how payment problems and refund requests are handled.

Cancel future renewal

You can cancel renewal from your OneFocus account before the next billing date. Cancellation stops future renewal charges. Access already paid for normally continues until the end of the current subscription period.

When a refund may be issued

We will investigate duplicate charges, an incorrect amount, or a successful payment where paid access was not delivered and could not be restored. We also honour refunds required by applicable law. Other requests are reviewed fairly based on the circumstances. Unused time or a change of mind is not normally refundable after digital access has been delivered, unless applicable law requires otherwise.

Requesting help or a refund

Contact us as soon as possible and include the account email, transaction date, amount, and Razorpay payment reference. Never send a password, OTP, full card number, CVV, or UPI PIN.

Email: onefocuswebapp@gmail.com

After a refund is approved

Approved refunds are returned through Razorpay to the original payment method. Bank processing times vary; normal refunds commonly take 7–10 working days to appear after they are initiated.